FAQ
Questions, Answered
Search or browse the most common questions about tickets, visiting, exhibits, policies and private events.
How do I buy tickets?
Tickets can be purchased online through our ticketing page [add your ticket link]. After checkout you receive a receipt and your ticket details by email.
Where do I find my ticket receipt?
Your receipt is emailed to the address used at purchase and can also be viewed on the Ticket Receipt page. If you cannot find it, check your spam folder or contact us.
Can I change the date of my ticket?
Date changes depend on the ticket type you bought. Contact us as early as possible with your order number and we will tell you what options are available [add your policy].
Do children or teens need a ticket?
The museum is an adults-only space. Every guest must be 21 or older, so we cannot admit anyone under 21.
What do I need to bring to enter?
Bring your ticket (printed or on your phone) and a valid government-issued photo ID. Guests without acceptable ID cannot enter.
How long does a visit take?
Most guests spend around two hours, though photo lovers and exhibit explorers often stay longer.
Is the museum accessible?
We are committed to making the visit comfortable for everyone. Let us know ahead of time about step-free routes, seating or other support and we will help.
Can I take photos and video?
Yes. Personal photos and videos are welcome and encouraged, especially at the oversized photo spots. Some areas may have restrictions that our hosts will explain.
What is inside the museum?
Expect giant gnarled cannabis plant sculptures, interactive exhibits, a smoke lounge replica, oversized dispensary-themed photo scenes and the world’s largest bong.
Are the exhibits interactive?
Many are. You can pose with giant props, step into replica spaces and explore hands-on displays that tell the story of cannabis culture.
Who creates the art?
Our curators and a group of talented contemporary artists design and build the installations, from large-scale sculptures to detailed replica rooms.
Can I use cannabis products inside?
Please follow all applicable local laws and venue rules. Our team can explain current on-site policies when you arrive [add your policy].
Are bags and outside items allowed?
Small bags are usually fine. Large bags and certain items may be restricted for safety and to protect the installations [add your bag policy].
What is the refund policy?
Refund eligibility depends on the ticket type and timing. Please contact us with your order number and we will review your request [add your refund policy].
Can I host a private party?
Yes. We offer private event options for adults 21+ in several areas of the museum. See the Private Events page or send us an inquiry.
How far ahead should I book an event?
We recommend reaching out at least six to eight weeks ahead, though shorter timelines are sometimes possible depending on availability.
Good to know
A few things every guest should remember.
The museum is for adults aged 21 and over. Bring a valid government-issued photo ID, plan a safe ride home and follow all local laws. Our hosts are on hand throughout the museum to help with directions, photos and anything else you need.
Did not find your answer?
Send us a message and a real person will reply, usually within two business days.